"Kate is second to none as a teacher. Her platform skills make her riveting -- she is dynamic and has exceptional "stage" presence, knows her subject inside-out, uses movement / peripherals / story / examples in such a way to keep "lag" away from her classes. Her knowledge comes from real-life experiences which adds validity and frames the examples she uses."
Marianne Lepre-Nolan
Executive Workgroup Computing & Education
IBM Corporation

“Please accept my thanks and appreciation for your contribution in creating a successful event. Your professionalism and expertise was very well received and appreciated by our attendees, as reflected in your outstanding evaluations from our conference attendees. Your presentation, How To Hold Customers In the Palm Of Your Hand, received a median score of 10 out of 10! Comments from attendees included: Kate was the best – entertaining, energetic and informative.”
Lisa Prendergast
Conference Coordinator
The Conference For Help Desk Professionals

"As you recall, in the early days of this most recent consulting arrangement, territorial issues often got in the way of progress; however, your innovative style (rather than a structured process) resulted in some breakthrough thinking among the group. In addition, you very easily adapted concepts and processes which had worked for you with other clients to get us on track, to focus on customer needs and service levels.
Perhaps the most enlightening and useful information came from the sessions held with well over 200 of our users in groups of 20 or more at each session.
With your able guidance we began to set a direction and the strategy to move MSD from its present position to an organization which would be perceived as adding true value to our customer's business processes."
J. Curtis Gwilliam
Associate Director, Management Systems Department
Procter & Gamble Pharmaceuticals

"I want to express appreciation for the exceptional class that you instructed at our corporate headquarters… The material that you talked about in your Customer Awareness and the 4C's™ of Customer Service class has had an immediate impact on our organization.
I was extremely impressed with your animated style of portraying different customer service situations. This made it very easy for people to see and understand these situations from an outsider's perspective. One main comment people said after your class was they could relate to these situations because they have been in the same type of situation.
We have decided to ask you to come back and teach this course on an annual basis. We feel that your course is an essential element to help us provide exceptional customer service in the future."
Kevin Karpinsky
Assistant Vice President Of Customer Service
Wausau Financial Systems

“I enjoyed the training sessions and still feel that you are the best trainer on Client Support I have ever met. I also received copies of the evaluations and was very pleased to see that everyone found the training quite valuable.”
Brian Noody
Manager of Client Support
Baseline/Thomson Financial Systems

“I had amazing feedback on your session, so this is definitely something we will want to run again!”
Sherri Faloon
Customer Service
Cognos Incorporated

CAS, Inc. Customers Include:

AAL
AIG
Amdahl/Fujitsu
Arent Fox
Baker Hughes Incorporated
Basic American Foods
BBN Corporation
Bristol-Myers Squibb
Chemical Bank
City Utilities of Springfield
Cognos, Inc.
Discover Card
The GAP
GTE Service Corporation
Goldman Sachs & Co.
IBM
Jewelers Mutual Insurance
John Deere Inc.
Johnson & Johnson
Keller Labs
Koch Industries
Menasha Corporation
National Institutes of Health

NIST
Pfizer Inc
Philips Medical
Port Authority of NY/NJ
Primavera Systems
Procter & Gamble
Programmed Solutions, Inc.
Progress Software, Inc.
The Purnell School
Sage Software
SAS Institute
Schering-Plough
Sedgwick James
State of Wisconsin Dept. of Workforce Dev.
Sullivan & Cromwell Law Offices
Time, Inc.
Wausau Financial Systems
Washington University School of Medicine
Wisconsin Public Service
US Veterans Administration
US West