Here is the downloadable PDF of follow-up resources from Kate's talk "How to WOW People Who Are Not Like You" at the Government Customer Service Conference April 2008: Download PDF

Popular Team Development Workshops Include:

This workshop teaches participants to celebrate diversity and truly use the differences to produce better team results.

“Gelling Your Team After Transition”

Whether you are a large corporation, a government agency/non-profit group, or a medium sized enterprise, you experience constant change that impacts your team’s performance. Re-orgs, new management, new line of business, increased or decreased team size, expansion or lay-offs, are just a few of the changes that create a transition – and a big change for your resulting team.

This workshop addresses the issues of transition, resistance to change, and how to gel the resulting team. Participants will explore the topic of how they individually and collectively react to change and the impact it has on team success. The team will feel more secure, inspired, and ready to move ahead together after this workshop.

CAS, Inc.’s special niche in teamwork is transitions -- helping teams get from one phase to the next.

• Getting to know each other and new team members. (Very beneficial soon after a hiring surge or a merger of teams.)
• Understanding different personality types of your team members and how those differences impact your work interaction. (Big un-addressed issue for most teams.)
• Learning to communicate honestly with team members and still get along!
• Learning the roles that occur in most teams and who in your team is filling each role. From this workshop team members become more aware of which team roles are not being filled and more importantly how they contribute to the team through the roles they naturally fill.
• Building an empowered team to think and assess how to do the right things right. Often staff members do things right and others do the right things. Team success is reached when you do the right things right for the company and your customers.
• Identifying and overcoming factors that obstruct your team's success.
• Unearthing and developing the leadership and follower-ship skills of each team member. (Advantageous to building pro-active customer service.)
• Stepping outside of your own perspective and overcoming perceptual blocks. This is critical to a successful team.

Methodology
Prior to any session, you and Kate Nasser, team builder/facilitator for CAS, Inc.'s customers, will discuss your current teamwork challenges. Ideally, Kate will speak with various team members to get a complete and clear picture. If in-person meetings are not possible, then she will send questionnaires for team members and leaders to complete. This initial contact helps team members become more comfortable with the upcoming team development sessions.

• Delivery of workshop using various highly interactive activities. These activities are doable in a room with space to move around. Since these sessions are not lectures but rather discovery workshops, a comfortable setting works best to encourage interaction.
• Participants analyze and discuss what they learned about their team and teamwork during de-briefings that follow each activity. They then discuss how they will apply this during daily work.
• Sessions close with either a next step list or an action plan to ensure continued growth after the team development workshop.

For more information about these team development workshops, email kate@katenasser.com or call 908.595.1515. Available in USA and Canada.